Exchanges & Returns

We want you to be thrilled with your Coclico shoes.  If you have any questions about your purchase, please don't hesitate to call us at (212) 965-5462 or chat with us during business hours (EST) or send us an email: shop@coclico.com.

We're also happy to offer an exchange or refund subject to the terms explained below.

If you'd like to initiate an exchange or refund, please read our policy carefully and then click the "start my return or exchange" button at the bottom of this page.

Full-Priced Shoes

We're pleased to offer free shipping, exchanges, and returns on  full-priced shoes shipped within the U.S. as long as you initiate the return within 10 days of receipt.

Sale and Promotional Items

You may exchange or return sale shoes not marked FINAL SALE for another pair of Coclico shoes, a store credit, or refund within 10 days of receipt.

Return shipping on exchanges is free within the U.S., even on sale items. However sale and promotional items returned for a refund will incur a charge of $10 towards the cost of return shipping.

Final Sale

Shoes marked "FINAL SALE" may not be returned or exchanged under any circumstance.

International Sales

All international sales are also final and may not be exchanged or returned. Please be sure you understand the terms and cost of shipping and duties described on our Shipping and Delivery page before making an international order.

Terms

We will accept returns (excluding final sale items) for shoes that have not been worn, damaged or altered and that are returned in their original shoebox.

Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles cannot be accepted. We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements.

Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee. Returns are not accepted 30 days after the date of your receipt and will be returned to you.

Your refund will be credited to your payment account within 5 business days of receipt. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.

If you believe your shoes suffer from a manufacturing defect, please check our Manufacturing Defects Policy.

To initiate your return or exchange, just click the big button below: