Exchanges & Returns
We want you to be thrilled with your Coclico shoes. If you have any questions about your purchase, please don't hesitate to call us at (212) 965-5462 or chat with us during business hours (EST) or send us an email: shop@coclico.com.
We're also happy to offer an exchange or refund subject to the terms explained below.
Styles Eligible For Refund
If a shoe is not marked FINAL SALE or FREE EXCHANGE it is eligible for our full return policy. We're pleased to offer refund, exchange or store credit on these styles ordered through our website and shipped domestically within the US. Items must be in unworn condition and postmarked for return within 14 days of receipt to ensure eligibility. The cost of return shipping will be deducted from items returned for refund. We are happy to offer complimentary return shipping for items returned for exchange or store credit.
Styles Eligible for Exchange
Styles marked FREE EXCHANGE are eligible for exchange or store credit. We are pleased to offer exchange or store credit on these styles ordered through our website and shipped domestically within the US. Items must be in unworn condition and postmarked within 14 days of receipt to ensure eligibility. These styles are not eligible for a refund. Exchanges are based on availability. In the instance that you're unable to make an exchange, store credit will be issued. It is valid for 5 years and can be used either in our retail store or on our website. We are happy to offer complimentary return shipping for items returned for exchange or store credit.
Please feel free to contact us should you have any questions.
Final Sale
Styles marked FINAL SALE may not be returned or exchanged under any circumstance.
International Sales
All international sales (orders shipped outside of the United States) are final and may not be exchanged or returned. We regret that we are not able to extend our full policy to orders shipped internationally, however, once shipped the duties and taxes paid to the authorities in your country are not recoupable by us, resulting in our inability to refund you the full amount paid, or to guarantee you will not be charged duties twice on an exchange. Please be sure you understand the terms and cost of shipping and duties described on our Shipping and Delivery page before making an international order..
Terms
We will accept returns (excluding final sale items) for shoes that have not been worn, damaged or altered and that are returned in their original shoebox.
Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles cannot be accepted. We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements.
Returns must be initiated and postmarked within 14 days of receipt of your order to ensure eligibility. Returns postmarked after 14 days are no longer eligible for the standard return policy and are subject to a 15% restocking fee. Returns received after 30 days will not be accepted.
Your refund will be credited to your payment account within 5 business days of receipt. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.
If you believe your shoes suffer from a manufacturing defect, please check our Manufacturing Defects Policy.
Initiate a Return or Exchange
To start your return or exchange, please click the button below: