Shipping & Delivery
- FREE ground shipping for all orders over $250.
- FREE return shipping on all exchanges, even sale items.
- $10 returns on all shoes not marked FINAL SALE.
Same-Day Delivery: We're now offering same-day delivery to Manhattan and parts of Brooklyn. Orders must be placed before 2pm EST to qualify for same-day delivery, otherwise the order will be delivered next-day. All orders will be delivered between 5pm and 9pm, and you must be home to receive your order. For assistance with any same-day delivery order please contact support@goodsdelivery.io
International Orders: We ship internationally for US$35 via USPS to most countries. International customers are responsible for all additional duties/fees/VAT that might apply. Please be sure that you understand what the duty rates are in the country you are shipping to before finalizing your order. All international sales are final and may not be exchanged or returned. Refusal to pay duties and taxes upon delivery will result in the package being forfeited to the post office, and you will not be reimbursed for any amount of the original order.
Processing and Delivery Time: Orders are processed Monday through Friday excluding holidays. We do our best to ship the same day but orders received on weekend days, holidays and after 3pm EST will begin processing the next business day. If you need your package to be delivered by a certain date, please let us know so we can prioritize your order. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You will receive a second email when the order has been successfully delivered. If you" on="" orders="" your="" of="" status="" the="" check="" can="" you="" with="" account="" an="" up="" signed="" ve="">Your Account page.
Coclico is not responsible for any carrier delays, lost, or stolen packages.
Have another question? Check out our FAQ or email us at shop@coclico.com