How can we help?
Call us: (212) 965-5462
We're here for you during business hours.
Or send us an email:
shop@coclico.com
Coclico Manhattan
275 Mott street
NY, NY
10012
shop@coclico.com
(212) 965-5462
shop@coclico.com
Coclico is also carried in select retailers worldwide. To find the Coclico stockist near you please email shop@coclico.com with your COUNTRY and ZIP or POSTAL CODE and we will be happy to direct you to the nearest retailer.
Shipping rates are calculated at checkout based on your selected shipping preferences for carrier and time in transit.
We offer free return shipping for exchanges or store credit. For items returned for a refund, the cost of return shipping will be deducted from your refund.
Please see our Shipping page for more information.
Styles Eligible for Refund Shoes not marked FINAL SALE or FREE EXCHANGE are eligible for our full refund policy if returned within 14 days of receipt. Returns must be initiated and postmarked within this window to ensure eligibility. If you request a refund, the cost of return shipping will be deducted. If you choose store credit or an exchange, return shipping is complimentary. See our Exchanges & Returns page for full details.
Styles Eligible for Exchange Shoes marked FREE EXCHANGE are eligible for exchange or store credit within 14 days of receipt. If an exchange is not possible, store credit will be issued for use in-store or on Coclico.com. Complimentary return shipping is offered for both exchanges and store credit. For questions or assistance, please email shop@coclico.com.
Final Sale - Shoes marked FINAL SALE are not eligible for return or exchange.
International Sales - Any orders shipped outside of the US are FINAL SALE and may not be exchanged or returned.
Terms - To be eligible for a return or exchange, shoes must be clean, undamaged, and returned as received in their original shoebox.
For our full return policy and to initiate your return please visit our Exchanges & Returns page.
Orders made through our website may also be exchanged or returned in-store at our 275 Mott St, NYC location within 14 days of receiving your order.
Once your order has been fulfilled and a shipping label created, you will receive a Shipping Confirmation email which will include the tracking number that will link to the delivery status. You will also receive notification when your order is out for delivery and again when it has been delivered.
If you've signed up for an account with us, you can also check the status of your orders on Your Account page.You can open an account here.
Creating an account is free and will allow you to manage your shipping and billing addresses, view order status, history, track your order.
Sales tax is applicable for purchases being shipped within New York State and to other states that require us to collect sales tax based on our sales in that state (for example, California, Washington, North Carolina, and Illinois). Applicable sales taxes will be calculated and displayed at checkout.
Residents in some states may be responsible for complying with their own local state tax laws.
Although we make every effort to keep sufficient stock of items listed on our site, we do often sell out of certain products.
We regularly receive new inventory. If you would like to place yourself on our waitlist, please visit the product page and submit your request using our "request restock" button.
If you would like to guarantee the purchase of this item please contact customer service at 212 965 5462, or shop@coclico.com, to place a pre-order. We’ll be happy to help you.
It is our policy to update size availability every night, occasionally we experience high demand and sell out of the item you have ordered before our nightly update. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Coclico shoes are sized EURO 35 - 42. Below is a size conversion chart comparing our Spanish sizes to US sizing standards.
To find your best Coclico size measure the length of your larger foot in centimeters. Place your heel against a wall and measure from the wall to the tip of your toe. When measuring, wear socks or tights if that is how you intend to wear the style. If you fall between two sizes, go with the larger. Still not sure? We're only a chat away and are always happy to help.
| Coclico Size | Length (CM) | Length (Inches) | US Size |
|---|---|---|---|
| 35 | 22.1 - 22.3 | 8.8 | 5 |
| 35.5 | 22.4 - 22.6 | 8.9 | 5.5 |
| 36 | 22.7 - 23 | 9 | 6 |
| 36.5 | 23.1 - 23.3 | 9.2 | 6.5 |
| 37 | 23.4 - 23.6 | 9.3 | 6.5 - 7 |
| 37.5 | 23.7 - 24.0 | 9.4 | 7 - 7.5 |
| 38 | 24.1 - 24.3 | 9.6 | 7.5 - 8 |
| 38.5 | 24.4 - 24.6 | 9.7 | 8 - 8.5 |
| 39 | 24.7 - 25 | 9.8 | 8.5 |
| 39.5 | 25.1 - 25.3 | 10 | 8.5 - 9 |
| 40 | 25.4 - 25.6 | 10.1 | 9 |
| 40.5 | 25.7 - 26 | 10.2 | 9.5 |
| 41 | 26.1 - 26.3 | 10.4 | 10 - 10.5 |
| 42 | 26.7 - 27 | 10.6 | 11 |
Coclico shoes are made with longevity in mind. Your shoes should last you for as long as you love
them. We pride ourselves on a selection of leathers that only improve with wear and age, they
take on the fine creases of daily wear
and patinas that result from natural exposure to the elements, however like our own skin, all
leathers need regular care to bring out their best. Coclico also uses the finest componentry
from the offset, but regular wear and tear
will have its effects on all materials no matter how carefully they are chosen. The life of your
shoes depends on the care you bestow on them. The following are some simple guidelines for
caring for your Coclico shoes.
Care for leathers:
-Keep leather surface clean
and dry. Use a soft cloth. For suede we recommend a specialised brush.
-Treat leathers to
protect against rain and moisture with a non-alkaline formula as recommended
by your cobbler.
-Always use products intended for the type of leather you are treating.
Suede, vachetta, nubuck, and nappas each require different modes of care. Consult with a leather
care professional for expert advice.
-Test treatments on a concealed part of the shoe lest the product has an adverse effect
on the color of the leather.
-If leather should get wet, pat dry with a soft cloth.
-Allow to dry at room temperature, do
not place by a heater for faster results.
-Store your shoes in a cool, dry place. Leather
color will change if left in direct light for a prolonged period.
Care for
soles:
-Heel taps should be replaced
instantly if they come off. Coclico use high quality natural rubber taps that should wear down
slowly, but taps come off on all shoes on occasion. For example, stepping on a grate could pull
at tap off a shoe.
-If a tap wears
down or comes off and is not remedied quickly one risks wearing down the actual heel and tearing
the leather on a covered heel. This is a much more difficult fix for your cobbler.
-Most
of our shoes have leather soles. We
recommend having a rubber protective sole added by your cobbler. The rubber will adhere better
to a slightly scuffed up sole. It will protect the leather from water damage and will prolong
the life of your shoes. You can replace
this sole as often as your wear dictates, all the while the leather sole will stay in perfect
condition enabling many years of wear.
-Styles, often our wood bottoms, that come with
rubber outsoles should also be regularly
maintained. Replace them at your local cobbler as soon as you are near wearing through. If you
end up walking on the wood or cork it might not be remediable.
-If you have had a rubber
sole put on, or own a pair that comes
as such, you might find the sole pulling away from the shoe, don’t fret, this happens on
occasion, often to do with humidity levels. Its easily remedied by a cobbler who will use a
flexible glue and apply timed and measured pressure
to resecure the sole. Please note not to use crazy glue at home, this will not hold and may
damage your shoes.
In the event of a manufacturing defect,
please see our Exchanges and
Returns Policy for details.