How can we help?

Give us a call: (212) 965-5462
We're here for you during business hours.

Chat with us

Or send us an email:
shop@coclico.com

Coclico Manhattan
275 Mott street
NY, NY 10012
shop@coclico.com
(212) 965-5462
shop@coclico.com

Coclico Brooklyn
101 Metropolitan Ave
Brooklyn, NY 11249
shop-brooklyn@coclico.com

Coclico is also carried in select retailers worldwide. To find the Coclico stockist near you please email hello@coclico.com with your COUNTRY and ZIP or POSTAL CODE and we will be happy to direct you to the nearest retailer.

During COVID 19, you may experience delays in delivery. But rest assured, we don't use a warehouse. And we pack and ship the shoes ourselves, solo, and with the utmost care for hygiene.

We're pleased to offer free ground shipping for all shoes shipped within the United States.

We're also pleased to offer free shipping for all exchanges and free return shipping on all full-price shoes. A flat $10 return shipping fee will be deducted from your refund for any sale items returned.

Express Orders: We are happy to accommodate express shipments. Please call (212) 965-5462 during business hours (EST) or email us anytime: shop@coclico.com

Have questions about international orders or any other shipping-related questions, see our Shipping page.

Full-Priced Shoes: We're pleased to offer free shipping, exchanges, and returns on all full-priced shoes shipped within the United States as long as you initiate the return within 10 days of receipt. See our Exchanges & Returns page for all the details.

Sale and Promotional Items: You may return or exchange shoes you've purchased at a discount within 10 days of receipt as long as they aren't marked FINAL SALE. Return shipping on exchanges is free. However, if you'd like to return a sale item for a refund, $10 towards the cost of return shipping will be deducted from your refund.

Final Sale: Shoes marked "FINAL SALE" may not be returned or exchanged.

International Sales: All international sales are also final and may not be exchanged or returned.

Terms: In order to be eligible for a return or exchange, shoes must be clean, undamaged and returned in their original shoebox.

For all the details on our exchange & return policy or how to initiate your return or exchange, see our Exchanges & Returns page.

When your order has shipped, you will receive an email notification from us which will include a tracking number and a link you can use to check its status. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

If you've signed up for an account with us, you can also check the status of your orders on Your Account page.

You can open an account here.

Creating an account is free and will allow you to manage your shipping and billing addresses, view order status, history, track your order.

Sales tax is applicable only for purchases being shipped to New York State. California and Washington have recently passed Nexus tax laws which require us to collect sales tax.

Residents in other states are responsible for complying with local state tax laws.

Although we make every effort to keep sufficient stock of items listed on our site, we do often sell out of certain products.

We regularly receive new inventory. If you would like to place yourself on our waitlist, please visit the product page and submit your request using our "request restock" button.

If you would like to guarantee the purchase of this item please contact customer service at 212 965 5462, or shop@coclico.com, to place a pre-order. We’ll be happy to help you.

It is our policy to update size availability every night, occasionally we experience high demand and sell out of the item you have ordered before our nightly update. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Coclico shoes are sized EURO 35 - 42. Below is a size conversion chart comparing our Spanish sizes to US sizing standards.

To find your best Coclico size measure the length of your larger foot in centimeters. Place your heel against a wall and measure from the wall to the tip of your toe. When measuring, wear socks or tights if that is how you intend to wear the style. If you fall between two sizes, go with the larger. Still not sure? We're only a chat away and are always happy to help.

Coclico Size Length (CM)Length (Inches)US Size
35 22.1 - 22.3 8.8 5
35.5 22.4 - 22.6 8.9 5.5
36 22.7 - 23 9 6
36.5 23.1 - 23.3 9.2 6.5
37 23.4 - 23.6 9.3 6.5 - 7
37.5 23.7 - 24.0 9.4 7 - 7.5
38 24.1 - 24.3 9.6 7.5 - 8
38.5 24.4 - 24.6 9.7 8 - 8.5
39 24.7 - 25 9.8 8.5
39.5 25.1 - 25.3 10 8.5 - 9
40 25.4 - 25.6 10.1 9
40.5 25.7 - 26 10.2 9.5
41 26.1 - 26.3 10.4 10 - 10.5
42 26.7 - 27 10.6 11

Coclico shoes are made with longevity in mind. Your shoes should last you for as long as you love them. We pride ourselves on a selection of leathers that only improve with wear and age, they take on the fine creases of daily wear and patinas that result from natural exposure to the elements, however like our own skin, all leathers need regular care to bring out their best. Coclico also uses the finest componentry from the offset, but regular wear and tear will have its effects on all materials no matter how carefully they are chosen. The life of your shoes depends on the care you bestow on them. The following are some simple guidelines for caring for your Coclico shoes.

Care for leathers:
-Keep leather surface clean and dry. Use a soft cloth. For suede we recommend a specialised brush.
-Treat leathers to protect against rain and moisture with a non-alkaline formula as recommended by your cobbler.
-Always use products intended for the type of leather you are treating. Suede, vachetta, nubuck, and nappas each require different modes of care. Consult with a leather care professional for expert advice.
-Test treatments on a concealed part of the shoe lest the product has an adverse effect on the color of the leather.
-If leather should get wet, pat dry with a soft cloth.
-Allow to dry at room temperature, do not place by a heater for faster results.
-Store your shoes in a cool, dry place. Leather color will change if left in direct light for a prolonged period.


Care for soles:
-Heel taps should be replaced instantly if they come off. Coclico use high quality natural rubber taps that should wear down slowly, but taps come off on all shoes on occasion. For example, stepping on a grate could pull at tap off a shoe.
-If a tap wears down or comes off and is not remedied quickly one risks wearing down the actual heel and tearing the leather on a covered heel. This is a much more difficult fix for your cobbler.
-Most of our shoes have leather soles. We recommend having a rubber protective sole added by your cobbler. The rubber will adhere better to a slightly scuffed up sole. It will protect the leather from water damage and will prolong the life of your shoes. You can replace this sole as often as your wear dictates, all the while the leather sole will stay in perfect condition enabling many years of wear.
-Styles, often our wood bottoms, that come with rubber outsoles should also be regularly maintained. Replace them at your local cobbler as soon as you are near wearing through. If you end up walking on the wood or cork it might not be remediable.
-If you have had a rubber sole put on, or own a pair that comes as such, you might find the sole pulling away from the shoe, don’t fret, this happens on occasion, often to do with humidity levels. Its easily remedied by a cobbler who will use a flexible glue and apply timed and measured pressure to resecure the sole. Please note not to use crazy glue at home, this will not hold and may damage your shoes.


In the event of a manufacturing defect, please see our Exchanges and Returns Policy for details.