Coclico Manhattan
275 Mott street
NY, NY 10012
(212) 965-5462

Coclico is also carried in select retailers worldwide. To find the Coclico stockist near you please email shop@coclico.com with your COUNTRY and ZIP or POSTAL CODE and we will be happy to direct you to the nearest retailer.

Would you like to become a Coclico Retailer? Please reach out!

Shipping rates are calculated at checkout based on your selected shipping preferences for carrier and time in transit.

Within the  United States we offer free return shipping for exchanges or store credit. For items returned for a refund, the cost of return shipping will be deducted from your refund.

Please note: Unless you select otherwise at checkout, shipments are sent without insurance and do not require a signature for delivery. If mail theft is a concern in your area, we strongly recommend choosing a shipping option that includes insurance and/or requires a signature to ensure safe delivery.

International Orders: We ship internationally to most countries. International customers are responsible for all additional duties/fees/VAT calculated at checkout. All international sales are final and may not be exchanged or returned. We regret that due to various logistical reasons out of our control we are not able to extend our full policy to orders shipped outside of the US.

Processing and Delivery Time: Orders are processed Monday through Friday excluding holidays. For orders not marked as a preorder, we do our best to ship the same day but orders received on weekend days, holidays and after 2pm EST will begin processing the next business day. If you need your package to be delivered by a certain date, please let us know and we will do our best to prioritize your order. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You will receive a second email when the order has been successfully delivered. If you created an account when you made your purchase, you can check the status of your order by logging into Your Account.

Coclico is not responsible for any carrier delays, lost, or stolen packages. 

Styles Eligible for Refund Shoes not marked "Final Sale" or "Exchange Only" are eligible for our full refund policy if returned within 14 days of receipt. Returns must be initiated and postmarked within this window to ensure eligibility. If you request a refund, the cost of return shipping will be deducted. If you choose store credit or an exchange, return shipping is complimentary. See our Exchanges & Returns page for full details or to start your exchange or return.

Styles Eligible for Exchange Shoes marked "Exchange Only" are eligible for exchange or store credit within 14 days of receipt. If an exchange is not possible, store credit will be issued for use in-store or on Coclico.com. Complimentary return shipping is offered for both exchanges and store credit.

Final Sale - Shoes marked "Final Sale" are not eligible for return or exchange. Light scuffs on leather soles may occur from in-store try-ons. These marks do not indicate wear and do not make a "final sale" shoe eligible for return or refund.

International Sales - Any orders shipped outside of the US are Final Sale and may not be exchanged or returned. We regret that we are not able to extend our full policy to orders shipped internationally, however, once shipped the duties and taxes paid to the authorities in your country are not recoupable by us, resulting in our inability to refund you the full amount paid, or to guarantee you will not be charged duties twice on an exchange. Please be sure you understand the terms and cost of shipping and duties described on our Shipping and Delivery page before making an international order.

Terms - To be eligible for a return or exchange, shoes must be clean, undamaged, and returned as received in their original shoebox.

For our full return policy and to initiate your return please visit our Exchanges & Returns page.

Orders made through our website may also be exchanged or returned in-store at our 275 Mott St, NYC location within 14 days of receiving your order.

If you believe your shoe suffers from a manufacturing defect, please reference our Manufacturing Defects page for details.

Once your order has been fulfilled and a shipping label created, you will receive a Shipping Confirmation email which will include the tracking number that will link to the delivery status. You will also receive notification when your order is out for delivery and again when it has been delivered.

If you've signed up for an account with us, you can also check the status of your orders on Your Account page.

Sales tax is applicable for purchases being shipped within New York State and to other states that require us to collect sales tax based on Nexus laws (for example, California, Washington, North Carolina, and Illinois). Applicable sales taxes will be calculated and displayed at checkout.

Residents in some states may be responsible for complying with their own local state tax laws.

Availability & Restock Requests: Although we make every effort to keep sufficient stock of items listed on our site, we do often sell out of certain products.

We regularly receive new inventory. If you would like to place yourself on our waitlist, please visit the product page and submit your request using our "request restock" button.

If you would like to guarantee the purchase of this item please contact customer service at 212 965 5462, or shop@coclico.com, to place a pre-order. We’ll be happy to help you.

It is our policy to update size availability every night, occasionally we experience high demand and sell out of the item you have ordered before our nightly update. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Preorders: We often make our upcoming deliveries of popular styles available for preorder. We do our very best to give an accurate estimate of the ship date, and typically preorders arrive on time or early. However, weather events and other incidents may cause delay. In the instance that a shipment from Spain is delayed significantly we will contact you, but feel free to reach out if you're concerned. Preorders are eligible for our full return and exchange policy and you can contact us to cancel your order for a full refund at any time before they are shipped from our store.

Please follow this link for detailed size advice.

Coclico shoes are made with longevity in mind. Your shoes should last you for as long as you love them. We pride ourselves on a selection of leathers that only improve with wear and age, they take on the fine creases of daily wear and patinas that result from natural exposure to the elements, however like our own skin, all leathers need regular care to bring out their best. Coclico also uses the finest componentry from the offset, but regular wear and tear will have its effects on all materials no matter how carefully they are chosen. The life of your shoes depends on the care you bestow on them. The following are some simple guidelines for caring for your Coclico shoes.

Care for leathers:
-Keep leather surface clean and dry. Use a soft cloth. For suede we recommend a specialised brush.
-Treat leathers to protect against rain and moisture with a non-alkaline formula as recommended by your cobbler.
-Always use products intended for the type of leather you are treating. Suede, vachetta, nubuck, and nappas each require different modes of care. Consult with a leather care professional for expert advice.
-Test treatments on a concealed part of the shoe lest the product has an adverse effect on the color of the leather.
-If leather should get wet, pat dry with a soft cloth.
-Allow to dry at room temperature, do not place by a heater for faster results.
-Store your shoes in a cool, dry place. Leather color will change if left in direct light for a prolonged period.

Care for soles:
-Heel taps should be replaced instantly if they come off. Coclico use high quality natural rubber taps that should wear down slowly, but taps come off on all shoes on occasion. For example, stepping on a grate could pull at tap off a shoe.
-If a tap wears down or comes off and is not remedied quickly one risks wearing down the actual heel and tearing the leather on a covered heel. This is a much more difficult fix for your cobbler.
-Most of our shoes have leather soles. We recommend having a rubber protective sole added by your cobbler. The rubber will adhere better to a slightly scuffed up sole. It will protect the leather from water damage and will prolong the life of your shoes. You can replace this sole as often as your wear dictates, all the while the leather sole will stay in perfect condition enabling many years of wear.
-Styles, often our wood bottoms, that come with rubber outsoles should also be regularly maintained. Replace them at your local cobbler as soon as you are near wearing through. If you end up walking on the wood or cork it might not be remediable.
-If you have had a rubber sole put on, or own a pair that comes as such, you might find the sole pulling away from the shoe, don’t fret, this happens on occasion, often to do with humidity levels. Its easily remedied by a cobbler who will use a flexible glue and apply timed and measured pressure to resecure the sole. Please note not to use crazy glue at home, this will not hold and may damage your shoes.


In the event of a manufacturing defect, please see our Exchanges and Returns Policy for details.