Manufacturing defects are evaluated on a case by case basis. Please contact us at firstname.lastname@example.org with your order number and clear photos of the defective item for our team to further assess. Should your request be approved, we will cover the cost to repair or, if unable to be repaired, replace your item and cover the cost of shipping. If the item is no longer in stock and it is not repairable, you can request store credit for the price paid for the item. In all circumstances, we will attempt to repair an item before considering replacing it as a gesture of respect for the environment as well as the leather and labor that goes into each pair.
Please note, manufacturing defects do not include external damage (liquid damage, scratching, rips, or scuffing, material or tonal variations, etc.) or damage occurred from typical wear and tear.
For items purchased outside of one of our retail stores or website, please contact the retailer you made your purchase from directly. We are unable to evaluate your issue unless it comes explicitly from the original retailer.