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Styles Eligible for Refund Shoes not marked "Final Sale" or "Exchange Only" are eligible for our full refund policy if returned within 14 days of receipt. Returns must be initiated and postmarked within this window to ensure eligibility. If you request a refund, the cost of return shipping will be deducted. If you choose store credit or an exchange, return shipping is complimentary. See our Exchanges & Returns page for full details.

Styles Eligible for Exchange Shoes marked "Exchange Only" are eligible for exchange or store credit within 14 days of receipt. If an exchange is not possible, store credit will be issued for use in-store or on Coclico.com. Complimentary shipping is offered for both exchanges and store credit. For questions or assistance, please email shop@coclico.com.

Final Sale - Shoes marked "Final Sale" are not eligible for return or exchange. These marks do not indicate wear and do not make a "final sale" shoe eligible for return or refund.

International Sales - Any orders shipped outside of the US are FINAL SALE and may not be exchanged or returned.

Terms - To be eligible for a return or exchange, shoes must be clean, undamaged, and returned as received in their original shoebox.

For our full return policy and to initiate your return please visit our Exchanges & Returns page.

Orders made through our website may also be exchanged or returned in-store at our 275 Mott St, NYC location within 14 days of receiving your order.