We're Hiring!


Ecomm and In-store Sales Associate


Summary: 

Coclico is hiring a part time Sales Associate to work in both our Nolita, Manhattan and Williamsburg, Brooklyn retail locations. The position is responsible for assisting customers both in-store and online. A successful candidate will be able to elevate company standards, achieve sales goals, and exceed customer service expectations. 

Weekends (Sat + Sun) and some week-day availability is a must. 16 to 20 Hours a week


Responsibilities:

In-Store Sales Associate

 

  1. Ensure high levels of customer satisfaction through excellent sales service, in-store, on the phone and over email
  2. Assess customers needs and provide assistance and information on product features
  3. Remain knowledgeable on products offered and discuss available options
  4. Build productive trust relationships with customers
  5. Maintain in-store merchandising and insure all current-season products are on the sales floor
  6. Contribute to regular, general housekeeping and maintenance of front-of-house

Ecomm Sales Associate Duties

 

  1. Careful fulfillment of new orders 
  2. Handle exchanges and returns 
  3. Support customer service via email, chat, and phone to the same high standards expected of in-store service
  4. Assist in Website / System maintenance
  5. Maintain inventory accuracy at 98% or above 
  6. Assist in shipping and receiving for transfers and deliveries
  7. Contribute to regular, general housekeeping and maintenance of back-of-house

Other Duties

As a small business, all members of the Coclico team are expected to chip in where needed and where their skills can be best utilized. While this job has defined duties and responsibilities, the average day will have varied tasks in keeping with a small boutique’s needs and direct-to-customer sales.

Requirements

- Proven working experience as a sales associate in a luxury boutique environment or similar experience
- Basic understanding of sales principles and customer service practices
- Excellent interpersonal and written communication skills
- Organized and detail focused
- Knowledge of Shopify a bonus

Compensation

Hourly, varies with experience

Please respond to info@coclico.com with a cover letter, resume, and your availability. We apologize in advance, due to the volume of responses we typically receive we will only be able to respond to applications that we are contacting for an interview.